Here is my resume avaible for download in MS Word format Resume.doc



Tony Prickett

Summary

 Over four years of experience in the electronic industry, including two years in an inbound technical support call center. Expertise includes strong computer skills and customer relation skills. Capable of assimilating knowledge of new skills quickly.

Employment

 March 8, 1999 – Present MCIWorldcom Boise, ID.

Help Desk Specialist

  • Responsible for hardware troubleshooting on all call center workstations up to and including replacement of failed components.
  • Responsible for software troubleshooting on all call center workstations up to and including reinstallation of Windows 95, Windows 98, and Windows NT4.0.
  • Assisted Hewlett Packard with database integrity by monitoring and communicating  daily issues regarding central database.
  • Developed vulnerability test to determine if workstation images were functional    and secure.
  • Maintained communication distribution list for all call center employees.
  • Responsible for weekend tape backup of Lucent server.
  • Assisted in the tape backup of UNIX server.
  • Maintained product inventory for both DeskJet and PhotoSmart divisions.

    • April 6, 1998 – March 8, 1999 MCIWorldcom Boise, ID

    Technical Support Agent
  • Responsible for providing telephone support to end users including all aspects of hardware and software issues on personal computers and peripheral  devices.
  • Completed Hewlett-Packard support training courses including both personal    computers and peripheral devices.
  • Provided web based technical support for Hewlett-Packard Pavilion computers.

    • March 13, 1997 – April 1, 1998 Fujitsu Micro Electronics Portland, OR

    Manufacturing Technician II

  • Responsible for wafer production in Photolithography area.
  • Completed photolithography certification courses.
  • Maintained database for tracking wafer production.
  • Utilized skills learned in clean room procedures and wafer handling training       courses to improve wafer production.

    • June 15, 1995 – March 1,1997 Zilog Inc. Nampa, ID

    Manufacturing Technician II, Class III
  • Responsible for wafer production in Module II, Diffusion and Implant areas.
  • Completed Ion Particle Accelerator and High Temperature Oxidation Furnace    certification courses.
  • Initiated tests to isolate contaminated equipment after multiple contamination    issues.
  • Responsible for training of new hires in Module II, Diffusion area from               1996-1997.
  • Maintained database for tracking wafer production.

Technical

Operating Systems:  Windows 3.11, Windows 95, Windows 98, Windows NT4.0 Workstation, Windows NT4.0 Server, and RedHat Linux.

Applications:  Microsoft Office, Internet Explorer, Netscape, Microsoft Outlook    Express, Norton Ghost Network Edition. 

Special Skills:  Internet, Web Page Design

Networking:  Small business network design, construction, and administration.

Certifications:  MCP Windows NT 4.0 Server, MCP Windows NT 4.0 Workstation

Education

 1992–1995 Middleton High School Middleton, ID

1996–1996 Boise State University Nampa, ID

1999–Present Currently seeking MCSE Certification Boise, ID